FAQ
Commercial cleaning questions, answered.
If your question isn't covered here, ask Sia or contact our team directly.
What types of commercial properties do you clean?
Offices, medical and dental practices, property-management portfolios, condo and multifamily common areas, retail and hospitality spaces, industrial and light-manufacturing facilities, and post-construction handovers. See the Services and Industries pages for details on each.
Do you offer daily, weekly, and custom schedules?
Yes — schedules are built around your facility during the walkthrough. Some accounts run nightly, some weekly, some with day-porter coverage during business hours.
Can cleaning be completed outside business hours?
Yes, after-hours and off-peak scheduling is common for offices, retail, and medical facilities specifically so cleaning doesn't disrupt your operations. Access requirements are confirmed during onboarding.
Do you provide cleaning supplies and equipment?
Yes. Specific consumables management (restroom and breakroom supply tracking) is also available as its own service line for facilities that want one less thing to manage.
Can you create a custom scope for our facility?
Yes — every account starts with a written, facility-specific scope built from the walkthrough, not a generic package.
Do you offer commercial floor and carpet care?
Yes, floor care (strip, wax, buffing, burnishing, carpet extraction) is available and typically scoped as part of or alongside a recurring cleaning contract.
Do you handle post-construction cleaning?
Yes — fine-dust removal and detail cleaning for newly built or renovated commercial spaces, scoped against your handover timeline.
How do we receive a proposal?
Request a free site walkthrough. We'll assess your facility in person, then send a written proposal with your scope, schedule, and next steps.
Which areas around Charlotte do you serve?
Charlotte and the surrounding metro — see the Service Areas page for our confirmed coverage and the communities we're expanding into.
How quickly can service begin?
It depends on the scope, your target start date, and current onboarding volume — this is discussed directly during your walkthrough rather than promised in advance.
Can we speak to a person instead of the AI receptionist?
Yes, any time. Call (980) 414-3669, use the "talk to a person" option in the chat widget, or submit the contact form and our team will follow up.